NL

よくある質問

Reach out if you have any questions, remarks or ideas regarding orders, products, content, recipes or collaborations. I’m happy to assist you and connect you with the right person.

FAQ categorie – Filter

How do I know if my order or request has been received?

After a successful order or request, you will always receive an order confirmation. If you haven’t received it, please check your spam folder. If you need further assistance, please feel free to contact us.

請求書はどこにありますか?

ご注文後、請求書がEメールで届きます。ダッシュボードにログインして、ご注文や請求書を確認することもできます。メールが届かない場合は、迷惑メールフォルダをご確認ください。

How can I get in touch with MoldBrothers?

You can reach us via the contact form, email us directly at [email protected], message us on Instagram or call +31 85 105 1500.

Where is MoldBrothers located?

MoldBrothers is located in Wijchen, the Netherlands. But no worries, we can be all around the world, if needed!

Where are MoldBrothers’ products produced?

All of our products are designed and produced in the Netherlands.

What does MoldBrothers do?

MoldBrothers is a creative food design studio with the capacity to produce at scale. We create custom designs upon request and produce and sell products via our webshop.

Do I receive a recipe with the mold?

Sometimes, yes. We collaborated with, for example Alex Dilling** and Ron McKinlay, to create molds. When you order these molds, you get their recipe with your order.

How do I maintain and clean my mold?

Silicon molds and Buñuelos / Pie Tees are dishwasher safe. For our cutters, wooden and other 3D-printed products, we recommend hand washing only.

How can I preserve my tuilles?

For our TestKitchen we always put them in an airtight container together with kitchen paper and a moisture absorber like silica gel packets. This way they last a few days.

カスタム製品の納期は?

カスタム製品の納期は、ご依頼製品の仕様、サイズ、ご希望の納期によって常に異なります。お見積もりをいただき、お支払いが完了しましたら、生産工程に入ります。製作過程では、常にお客様にご報告いたします。発送後の納期は以下の通りです:

- NL/BE (1-3営業日)

- ヨーロッパ(3-5営業日)

- 全世界(4-10営業日)

How do I request a custom mold?

You can fill out the form or email us directly at [email protected].

How many molds can I order?

We have no maximum. Our production capacity goes from single prototypes to production at large scale.

What does MoldBrothers charge for their design process?

We offer a free first design once we’ve received all the necessary information about the project. The design comes together with a tailored quote for the rest of the project.

どのような支払い方法がありますか?

当ウェブショップでは、以下のお支払い方法を簡単にご利用いただけます:

- アップル・ペイ

- クレジットカード

- iDeal(モリー)

• PayPal Are you experiencing problems with payment in our webshop? Don’t worry! Contact us at [email protected] and we’ll be happy to send you a separate invoice with a payment link. In addition, bank transfer is also possible.

Do I receive a recipe with the mold?

We regularly share exclusive recipes on our website and socials, and in some cases, you receive a recipe with your order. For example, when you purchase our collaboration products with chefs like Alex Dilling** or Ron McKinlay, their signature recipe is included with your mold.

Does MoldBrothers ship internationally?

Yes, we ship with FedEx. When we ship your order, you’ll receive a track and trace so you will know when your molds arrive.

What materials does MoldBrothers use?

We use food-safe and professional-grade silicone, 3D-printed materials and aluminum for our molds, shapers and cutting tools. For our presentable, we use high-quality oak wood.

What is a tuille?

A tuille is a thin crisp used to create texture in both sweet and savory dishes. At MoldBrothers, we have several tuille molds and recipes available.

Which collaborations does MoldBrothers have?

We work together with a lot of chefs. Not only for product development, but also to explore new techniques and recieps. We collaborate with, for example, Alex Dilling, Ron McKinlay, JulesCooking and of course our TestKitchen Chef Mike Cornelissen.

Who are MoldBrothers molds made for?

Our products are designed for high culinary chefs who want to push boundaries and have quality as a guiding principle.