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Preguntas frecuentes

Reach out if you have any questions, remarks or ideas regarding orders, products, content, recipes or collaborations. I’m happy to assist you and connect you with the right person.

FAQ categorie – Filter

How do I know if my order or request has been received?

After a successful order or request, you will always receive an order confirmation. If you haven’t received it, please check your spam folder. If you need further assistance, please feel free to contact us.

¿Dónde puedo encontrar mi factura?

Tras realizar su pedido, recibirá la factura por correo electrónico. También puede acceder a su panel de control para ver sus pedidos y facturas. Si no has recibido ningún correo electrónico, comprueba tu carpeta de correo no deseado.

How can I get in touch with MoldBrothers?

You can reach us via the contact form, email us directly at [email protected], message us on Instagram or call +31 85 105 1500.

Where is MoldBrothers located?

MoldBrothers is located in Wijchen, the Netherlands. But no worries, we can be all around the world, if needed!

Where are MoldBrothers’ products produced?

All of our products are designed and produced in the Netherlands.

What does MoldBrothers do?

MoldBrothers is a creative food design studio with the capacity to produce at scale. We create custom designs upon request and produce and sell products via our webshop.

Do I receive a recipe with the mold?

Sometimes, yes. We collaborated with, for example Alex Dilling** and Ron McKinlay, to create molds. When you order these molds, you get their recipe with your order.

How do I maintain and clean my mold?

Silicon molds and Buñuelos / Pie Tees are dishwasher safe. For our cutters, wooden and other 3D-printed products, we recommend hand washing only.

How can I preserve my tuilles?

For our TestKitchen we always put them in an airtight container together with kitchen paper and a moisture absorber like silica gel packets. This way they last a few days.

¿Cuál es el plazo de entrega de un producto personalizado?

El plazo de entrega de un producto personalizado depende siempre de las especificaciones, el tamaño y el plazo deseado para el producto solicitado. Tras recibir un presupuesto, y una vez efectuado el pago, iniciamos el proceso de producción. Le mantendremos informado en todo momento durante el proceso de producción. Una vez que enviamos el paquete, los plazos de entrega son los siguientes:

- NL/BE (1-3 días laborables)

- Europa (3-5 días laborables)

- En todo el mundo (4-10 días laborables)

How do I request a custom mold?

You can fill out the form or email us directly at [email protected].

How many molds can I order?

We have no maximum. Our production capacity goes from single prototypes to production at large scale.

What does MoldBrothers charge for their design process?

We offer a free first design once we’ve received all the necessary information about the project. The design comes together with a tailored quote for the rest of the project.

¿Qué formas de pago puedo utilizar?

En nuestra tienda web, puede utilizar fácilmente las siguientes opciones de pago:

- Apple Pay

- Tarjeta de crédito

- iDeal (Mollie)

• PayPal Are you experiencing problems with payment in our webshop? Don’t worry! Contact us at [email protected] and we’ll be happy to send you a separate invoice with a payment link. In addition, bank transfer is also possible.

Do I receive a recipe with the mold?

We regularly share exclusive recipes on our website and socials, and in some cases, you receive a recipe with your order. For example, when you purchase our collaboration products with chefs like Alex Dilling** or Ron McKinlay, their signature recipe is included with your mold.

Does MoldBrothers ship internationally?

Yes, we ship with FedEx. When we ship your order, you’ll receive a track and trace so you will know when your molds arrive.

What materials does MoldBrothers use?

We use food-safe and professional-grade silicone, 3D-printed materials and aluminum for our molds, shapers and cutting tools. For our presentable, we use high-quality oak wood.

What is a tuille?

A tuille is a thin crisp used to create texture in both sweet and savory dishes. At MoldBrothers, we have several tuille molds and recipes available.

Which collaborations does MoldBrothers have?

We work together with a lot of chefs. Not only for product development, but also to explore new techniques and recieps. We collaborate with, for example, Alex Dilling, Ron McKinlay, JulesCooking and of course our TestKitchen Chef Mike Cornelissen.

Who are MoldBrothers molds made for?

Our products are designed for high culinary chefs who want to push boundaries and have quality as a guiding principle.