info@moldbrothers.com
+31 (0)6 15 63 14 72
Havenweg 4
6603 AS Wijchen, Netherlands
I would like a custom product
I have a general question
I would like to speak to someone
info@moldbrothers.com
+31 (0)6 15 63 14 72
Havenweg 4
6603 AS Wijchen, Netherlands
Here you will find our most frequently asked questions. Want to know more about your shipment? What payment options we offer or how requesting a Custom product works? You can find the answers here. If your question is not listed, don’t hesitate to contact us.
In our webshop, you can easily use the following payment options:
• Apple Pay
• Creditcard
• iDeal (Mollie)
• PayPal
Are you experiencing problems with payment in our webshop? Don’t worry! Contact us at info@moldbrothers.nl and we’ll be happy to send you a separate invoice with a payment link. In addition, bank transfer is also possible.
Yes, MoldBrothers ships worldwide (excluding Russia and China). For international shipping, the following delivery times usually apply:
• NL/BE (1-3 working days)
• Europe (3-5 working days)
• Worldwide (4-10 working days)
Please note that these are delivery times excluding production time. These shipping times apply from the moment you receive a track & trace number from us by email. We produce our products on demand, and in case of a high number of orders in a short period of time, production time may take longer.
After a successful order, you will always receive an order confirmation and invoice by email. If you haven’t received it, please check your spam folder. You can also log in to our portal to view your orders. If you need further assistance, please feel free to contact us.
After placing your order, you will receive the invoice by email. You can also log in to your dashboard to view your orders and invoices. If you haven’t received an email, please check your spam folder.
The delivery time for a custom product always depends on the specifications, size, and desired deadline for the requested product. After receiving a quote, and once payment has been made, we start the production process. We will keep you informed at all times during the production process. Once we ship the package, the delivery times are as follows:
• NL/BE (1-3 working days)
• Europe (3-5 working days)
• Worldwide (4-10 working days)
In the Netherlands, Germany, and Belgium, orders are shipped with PostNL. For the rest of the world, we ship with DHL Express.
We don’t have any vacancies at the moment, but we are always on the lookout for talented people to join our team.
Founded by two brothers with a fascination for the hospitality industry and its innovative character.
MOLDBROTHERS
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