Customers may request a return within 30 days from the date of delivery.
To initiate a return, customers must contact our customer service team within the 30-day return period and provide their order number together with the reason for the return request. The reason for return is requested for quality and service improvement purposes only and does not affect eligibility for a return.
Once a return request has been submitted, the item(s) must be shipped back within 7 days.
Returned products must meet the following conditions:
The return request must be submitted within 30 days after delivery.
The item(s) must be shipped back within 7 days after the return request has been submitted.
Products must be unused and in the same condition in which they were received.
Products should be returned in their original packaging whenever reasonably possible.
All accessories, manuals, and included documentation must be returned together with the product.
We reserve the right to refuse returns or reduce the refund amount if returned products show signs of use, damage, missing components, or any condition that prevents the item from being resold.
Customers are free to choose their preferred shipping carrier when returning products.
Unless the product is defective, damaged upon arrival, or incorrectly supplied, all return shipping costs, including the cost of any return label, shall be borne by the customer.
We strongly recommend using a tracked shipping service and retaining proof of shipment until the return process has been completed. The customer remains responsible for the returned goods until they have been received at our warehouse.
Upon receipt and inspection of the returned goods, we will process the refund within 14 days.
Refunds apply only to eligible returned products that meet the conditions outlined in this policy.
Where required by applicable consumer protection laws, the refund may also include the original standard shipping charges paid for the order. Any additional costs resulting from the selection of expedited, express, or premium shipping services are non-refundable.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
If a product arrives damaged, defective, or does not correspond to the order placed, customers must contact us within 14 days of delivery.
In such cases, we will provide return instructions and cover the reasonable return shipping costs. Depending on the circumstances, we may offer a replacement, repair, store credit, or full refund.
All returned products must be packaged securely to prevent damage during transit.
We take great care in packaging orders before shipment and expect returned products to be packed with the same level of care. If products arrive damaged due to insufficient packaging during return transport, we reserve the right to reduce or deny the refund accordingly.
We reserve the right to refuse a return request where:
The return period of 30 days has expired.
The item is shipped back later than 7 days after the return request has been submitted.
The item has been used.
The item is returned damaged, incomplete, or in a condition that makes it unsuitable for resale.
For any questions regarding returns, refunds, or exchanges, please contact our customer service team at [email protected] and include your order number in all correspondence.
